Returns and Refunds

We at bottle-and-bottle strive to ensure your complete satisfaction with every purchase. However, due to the personal nature of perfumes and fragrances, we do not accept returns or exchanges once the product packaging is opened or tampered with.

Eligibility for Refunds

Refunds may only be issued under the following circumstances:

If the product you received is damaged, defective, or incorrect.

If your order is canceled prior to shipment.

Process for Refunds

Report the Issue: If your product is damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery at info@bottleandbottle.com.

Provide Proof: Include clear photos or videos of the product and packaging to help us process your request quickly.

Evaluation: Once we receive your request, we will evaluate it and notify you of the outcome within 2-3 business days.

Refund Method

Refunds will be processed back to your original payment method through Razorpay.

The refund process may take 7-10 business days to reflect in your account, depending on your payment provider.

Non-Refundable Items

Products that are opened, used, or damaged due to mishandling after delivery.

Items purchased on sale or with promotional discounts.

Order Cancellation

You may cancel your order before it is shipped for a full refund. Once the order is shipped, cancellations are not allowed.

Contact Us

For any queries or concerns, feel free to reach out to us:

Email: info@bottleandbottle.com

Phone: +91 9919913619

Address: Shop No 2, Muskan palace, Jai Baba dham road, Mumbai 421005.

We value your trust and are committed to resolving any issues promptly.